When can I expect help with my account issues?

Question

Emailed support and went through live chat \u002D I was told the tech team would help. Been a few days now. I would like to think it’s important enough to get 24\u002D48 hour help since I have no access to my account. Also didn’t get a follow up on moving me to the top of the queue on the video ad to video ad feature, even though I emailed as you suggested, Nitin. When can I expect help, team?

Riza_AppSumo · Answer

Hey there Sumo\u002Dling!\u000a\u000aWe’re replying to your  question here to let you know that we’ve denied it in accordance with our Community Guidelines for the following reason(s):\u000a\u000a\u002DPosting \u0022questions\u0022 to the founder that aren\u0027t phrased as actual questions. We\u0027ll deny posts in the questions section that are statements, accusations, or not addressed to the founder\u0027s team.\u000a\u000aPlease feel free to leave a new question that accords with our Community Guidelines and we’ll re\u002Dreview 💪.

Nitin_Quickads · Answer

Hi Prince,\u000a\u000aI am personally sorry we missed replying. The software lead was unwell and given your account needs a custom database migration (due to old refunded account causing issue in the rules) we will get it done today.\u000a\u000aSorry and will make up for it.

princeshay · Answer

Thank you \u002D I have access now! When can I expect the 1) image ad to image ad and 2) video ad to video ad feature? Let me know! The primary reason I\u0027m back and excited to use Quickads! If possible, please do enable beta access for either or both of those features. Thanks, Nitin

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