We used all our credits on the platform by July 21, and our subscription started on June 25. Based on the monthly cycle, we were expecting a credit renewal by now, but as of August 5, the credits have not been replenished.
Could you please check and confirm when our credits will be renewed?
I jumped on this at the last minute, just as it was closing, so I wasn't able to investigate it as much as I normally would. I'm definitely intrigued by it, but I have one big question: is it possible to manually reframe the edits? If I have a two person interview, I'm not always happy with the choices made by AI with regard to time and place of edits. And sometimes I'd like to be on a reaction, etc, while the other person is speaking.
Yes, Next week we launching an advanced timeline editor which will give you full control over your videos and editing, I've shared screenshots of how it looks like on Discord.
Yes you can move the person in the frame to whatever position you feel like.
Q: Where is best spot for timely support? Here and discord seems VERY VERY SLOW response times.
Not wanting real time responses but at least daily. No more than 24hr is not too much to ask for. Especially when you go all in or close to all in with teir 5.
No I assure you on discord, you can get your queries sorted in under 12 hours or max a day. I believe I've interacted with you on dicord. I hope your queries were answered.
Welcome to the family man. I go by @ayeush on Discord, ping me if I miss the message and I'll spawn back.
My invite link allows someone to view the space then they create a login and they can view all projects even personal projects… is this how a workspace should work? I think not, I would think that you would have people within the workspace only being able to view that workspace…
Q: When do credits get renewed? Asked in discord but its been a few days and haven't heard back.
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Q: When is the next credit top-up scheduled?
We used all our credits on the platform by July 21, and our subscription started on June 25. Based on the monthly cycle, we were expecting a credit renewal by now, but as of August 5, the credits have not been replenished.
Could you please check and confirm when our credits will be renewed?
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Q: Manual Reframing Possible?
I jumped on this at the last minute, just as it was closing, so I wasn't able to investigate it as much as I normally would. I'm definitely intrigued by it, but I have one big question: is it possible to manually reframe the edits? If I have a two person interview, I'm not always happy with the choices made by AI with regard to time and place of edits. And sometimes I'd like to be on a reaction, etc, while the other person is speaking.
ayeush
Edited Jul 7, 2025A: Hey conleec,
Thanks for asking,
Yes, Next week we launching an advanced timeline editor which will give you full control over your videos and editing,
I've shared screenshots of how it looks like on Discord.
Yes you can move the person in the frame to whatever position you feel like.
Thanks
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Amazing! I can't wait to try it out!
Q: Where is best spot for timely support? Here and discord seems VERY VERY SLOW response times.
Not wanting real time responses but at least daily. No more than 24hr is not too much to ask for. Especially when you go all in or close to all in with teir 5.
ayeush
Jul 7, 2025A: Hi jsamplesjr
No I assure you on discord, you can get your queries sorted in under 12 hours or max a day.
I believe I've interacted with you on dicord.
I hope your queries were answered.
Welcome to the family man.
I go by @ayeush on Discord, ping me if I miss the message and I'll spawn back.
Thanks
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Q: Workspace issues
My invite link allows someone to view the space then they create a login and they can view all projects even personal projects… is this how a workspace should work? I think not, I would think that you would have people within the workspace only being able to view that workspace…
What is the fix for this?
ayeush
Jul 2, 2025A: Hey TheDByrd,
Thanks for asking this,
There is no issue with the workspaces, your personal projects would not be visible to any member of the workspace.
Let's see, you create projects A, B and C.
You have your workspaces like Personal & TheDByrd's workspace
And let's say you added a member M on TheDByrd's Workspace
A & B are in Personal workspace
C is in TheDByrd's workspace,
M can...
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