Before people bombard me with hate mail let me say that I reached out for support last week via their website and no one replied.

Then I posted a question here on appsumo. No one replied to my question, but they replied to all other question from people who DIDN'T purchase the product.

This was my question:
"So far, not doing too well with scraping. I went all in and bought Tier 3 but I have no way of knowing if any of the proxies are working as advertised.

I'm testing the API with a basic call to a json page:

https://www.capterra.com/workspace/rest/products?q=amazon

This returns a simple json when open in the browser. I tried multiple calls with and without javascript, with and without premium proxies and each time I'm getting a failed response. I'm able to get a response using my own code in Puppeteer so I know it's doable. Any tips here?"

So, I spent $250 on this, and for all I know they might be just passing my CURL call to a simple CURL with their server. I don't need a third party app for that. If this truly is using proxies and they're all failing then my bad, but I have no way of verifying it. When I use their competitor, the URL I provided loads just fine. I'm gonna wait another week to see if I get a reply, but so far I'm just tempted to refund it and try to forget that I spent 2 hours messing around with their documentation trying to get a simple JSON to show up.