ben327Q: Unable to add users, unable to register seats
Hello Support,
I am unable to register users for our Tier 2 (5 users). I keep getting this error:
“Error: User not found, make sure the user has signed up.”
Do users have to sign up for your free version before I can add them to our paid version?
Also, when I try to add myself (confirmed email) to a seat, I get an error in a foreign language:
Error: Nu Este Permis
Please help
Thank You
Ben
Stefan_QuickSigner
Sep 4, 2025A: Yes, you are correct — in order to add users to your paid plan, they first need to register for a free account. Once they have signed up, you will be able to assign them a seat on your Tier 2 plan.
Regarding the error message you encountered, it was a localized version of the error. We’ve just fixed this issue, so you should now see the message in English.
Please try again and let us know if you continue to experience any problems.