Horrible support (apparently) for appsumo customers
Hi, The platform has great potential, but it fails incredibly badly when it comes to user management. Incredibly, every time you change a user profile you have to ask for technical assistance! And this is another disaster. They simply don't reply or reply at least 3 days late. Unacceptable!
I bought this deal last year and didn't have use for it until now (like so many other Lifetime Deals).
I wanted to use it for a new project and change my email to that project. Not only can you not change your email in the app itself -> I had to contact support. Which is already stupid.
But then the support answered me: "We do not allow email change on LTD plans.."
I could never recommend a company that treats it's users this way. Stay away from this company.
Verified purchaser
Scam!
After the changes I'm not even able to log in, the message is:
Something has gone wrong. An error has occured. . . .
And that's on us.
Support doesn't answer.
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Verified purchaser
Horrible support (apparently) for appsumo customers
Hi,
The platform has great potential, but it fails incredibly badly when it comes to user management. Incredibly, every time you change a user profile you have to ask for technical assistance! And this is another disaster. They simply don't reply or reply at least 3 days late. Unacceptable!
Diogo FC
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Verified purchaser
The support too bad
I have a problem with the account and send them the request on live chat and email for help but never heard their response.
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Verified purchaser
Bad support experiences
Bad support experience with this team. Have sent 2 emails but never hearing back
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Verified purchaser
Ridiculous: They don't allow email changes
I bought this deal last year and didn't have use for it until now (like so many other Lifetime Deals).
I wanted to use it for a new project and change my email to that project.
Not only can you not change your email in the app itself -> I had to contact support.
Which is already stupid.
But then the support answered me: "We do not allow email change on LTD plans.."
I could never recommend a company that treats it's users this way.
Stay away from this company.
Share Qwary