Q: I have no sound on my livestream
My on demand music is working but my live radio is running without sound for at least a week now. I’ve tried on the public pages and on the backend through multiple internet connections and computers and phones with no luck. When I try to write a ticket, it just goes to the landing page and I don’t get a confirmation email. Is there no other way to contact support? My station is nocellservice
Melisa_Radiolize
Oct 9, 2024A: Hello,
I'm sorry to hear about the issues you're facing with your live stream. It sounds frustrating, especially when you've already tried multiple devices and internet connections.
Please ensure that your live broadcast settings are correct and that the input source for the audio is functioning as expected. Since you're also experiencing issues submitting a ticket, I would recommend trying to clear your browser cache and attempting again or using an alternate browser.
For immediate assistance, I will personally escalate this issue to our technical support team, ensuring that your ticket is addressed. In the meantime, if you can share any more specific details (such as error messages), it could help us resolve the issue more quickly.
Thank you for your patience.
Best regards,
markesswI have 6 tickets that are 28 day olds with no response. I keep asking for help. My station has been down for a month, and now I can't even get into the dashboard. I spent a year building my station, creating my playlists, and designing my website just to have it all taken away, and I have no idea why. I'm sure this will get declined as have my other comments here, but I have it all on record.