106746385574638617935Q: Slim Application Error
Hi Radiolize Support Team,
I wanna express my deep frustration regarding the continuous service outage we've experienced for over a week now, with no resolution or response to my multiple support tickets.
This extended downtime has significantly disrupted my business operations and eroded customer trust, resulting in tangible harm.
I'm still getting "Slim Application Error" while trying to enter the dashboard.
It’s unacceptable for a paid service to lack the basic support structure necessary to resolve issues promptly. I expect a swift response and a concrete action plan to fix this issue and prevent future incidents.
Thank you for your immediate attention to this matter.
Yusuf_Radiolize
Jan 15, 2025A: We are truly sorry for the issues you've encountered. We understand your frustration, and we apologize for the delays in response. We've recently had some challenges with our support client and communication with our support agents, but those issues have now been resolved. We're able to communicate much more efficiently and quickly moving forward.
Additionally, your current issue has been addressed, and everything is fixed now. If you are still experiencing any problems, please don't hesitate to reach out directly to us via our contact page, and we'll be happy to assist you promptly.
Thank you for your patience, and we appreciate your understanding.
I have been there my friend, I was down for 2 months. From what I can tell they have gotten rid of their ticket system, so go to the website a click the contact button and fill out that form.
I hope that helps.
This is scary. I don't know if I want to build a business on a platform that has so many tech downtimes and is not swift to respond or correct the issue. People who pay for their timeslot will not be as forgiving with us as this company expects us to be with them.
I'm down as well and I would love for this to get resolved.
Yes folks i had purcased highest tier last time when they where here and your messages sounds like mine. You can find my outcry on Facebook. The fact they are here again gives me hope and worries why they are here. But i want to be positive because of their 4th Anniversary things turn out to become better!
I could jump in the ferry and make a visit since they streaming "NEXT" door :)
We had some problems with our previous support mechanism and new employees (now past) especially on the support side. We recently solved our support as another user already mentioned. Our uptime is 99.9% and the error on first msg was actually small thing to solve as our co-founder and I are now hands-on the support. Thanks for you being positive! Wait until see our new products :)