The tutorials need to provide better explanations and be more helpful for all levels of users.

1. Tutorials are important
This has proven to be one of the most frustrating aspects of this product. This is vital especially when finding your way around a new aspect such as an updated tool or feature. This needs to be clear and concise.

2. Quality
These tutorials often seems to be incomplete or lacking sufficient depth especially for anyone who may not be as familiar with the product or is limited on the amount of time they can spend going through the tutorials. This makes it difficult for both new and even experienced users.

3. Accessibility
The instructions aren't always particularly clear making it difficult to follow along. There seems to be a barrier at times. It could do with more detailed step-by-step visuals such as graphics and pictures could maybe help in this regard.

4. Suggestions
Maybe it could include some practical examples that are more beginner friendly. They may also need to be able to convey a more beginner friendly aspect, which would certainly make a huge difference.

5. UX impact
Due to these failings I had to spend a lot more time trying to set up even just the basics, and found various errors that impacted negatively when trying it out.

6. I am currently on tier 3 of this product, and did not refund in hope these outstanding issues can be ironed out in a timely manner.

7. As an investor I also have to consider the impact it will have on my users who may not have the user experience they expect from such a product, which would be disastrous for all concerned.

8. Products might inevitably have bugs and issues that need to be ironed but unless we are allowed to share our experiences of using products such as these then they may not realise their full capabilities.