Buggy Software
This product contained bugs when I tried to onboard my first product. The customer service (ILLIA) was rude. The attitude reflects how serious when they handle the bugs. As a software engineer, I think they need to fix their attitude even before the bug. Because of this, I don't think it is an idea to use software like this to handle my payments anymore.
Halyna
May 9, 2024Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced while onboarding your product and for the interaction you had with our customer service representative.
We value your feedback immensely and take your concerns seriously. As a software company, we understand the critical importance of providing not only a reliable product but also exceptional customer service.
We are committed to improving our services and ensuring a more positive experience for all our users, including our handling of bugs and the attitude displayed by our team members. Your insights as a software engineer are particularly valuable to us, and we are dedicated to incorporating necessary changes to prevent similar situations in the future.
We would appreciate the opportunity to regain your trust and demonstrate the improvements we are making. Please, feel free to reach out to me directly (g.kamyshanska@rainex.io), if you have any further concerns or if there is anything else we can assist you with.
Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our software!