Rake is a powerful centralized messaging platform. It is a combination of Live Chat and Internal Messaging apps like Slack.  The platform helps you communicate with customers and your team in a convenient way.  The features such as Internal messaging and Direct Messaging helps teams to collaborate, share files and documents, make decisions, get answers, and generally get more work done quickly. We use Rake for quick service and support of the company's customers. The platform allows you to control the chats of other colleagues. There is a function to view the history of correspondence with the user. The user interface is intuitive and user-friendly. You have access to all of your chats, can find past chats easily and following customer inquiries is easy. It also includes Knowledge Base features to keep track of key information. This product is an absolute game changer for our business model. With more and more clients wanting on demand service, this helps fill a gap we previously were not sure how to fill. Rake has allowed our team to effectively provide real time customer service to clients during a difficult time when all things have become digital or online. With the inability to meet with clients in person due to the worldwide pandemic this software has been a game changer. It's really really great for small businesses in particular! It adds a layer of class to the site when you have the ability to talk to customers in real time. I love that you can easily give it to someone in the office to manage and the customer can get a return in a timely manner.Overall, Rake is a really solid product with a great team behind it. For example, if you have a simple, quick question about a product or service, you usually can get it answered through their Chat quicker. Don't miss this deal! Grab yours now!