Founder
I really, really wanted to write a good review.
And I thought I was going to do just that. There is a lot to like about this platform. BUT
If you are building a community that relies on member ENGAGEMENT this is not the place.
Among other more minor issues - members can post but they cannot SHARE any media. No images, no videos, and links do not generate a preview. So member shares are limited to a subject and text. Nothing else. My members aren't going to settle for that and neither am I.
But the FATAL DESIGN FLAW for me is that once a member hits "send" on a post they cannot edit or delete it. Communities depend on psychological safety. It's a basic human principle that we want "do-overs." A member who posts something my accident, posts to the wrong group, or who has an embarrassing typo in their post needs to be able to change it.
I've been community building since the bad old days of Ning (anyone remember that?) And member control of their own content is basic if you're promising a social network.
The WORST though is that I've submitted support requests and feedback and waited a WEEK and no one has acknowledged my concerns, let alone let me know if or how it will be resolved. The founder finally reached back with a "thanks for your feedback, how can we help you launch." No resolution for the issues I'd had with their mobile app, no input on my feedback, just like it never happened.
At this point, the non-responsiveness and indifference on the part of the founder and his team means that even if they did resolve the issue with the mobile app and with the member posting I would not continue.
I'm disappointed to have wasted money and a LOT of time, but I'm taking my community back to Mighty - it's not perfect but they DO listen to their user base.
Gercek
Nov 22, 2024Thank you for taking the time to share your detailed feedback. I sincerely apologize for the experience you had, and I’m especially sorry that your concerns went unanswered for so long—this is not the standard of care we aim to provide.
Your points about member engagement and psychological safety are absolutely valid, and I deeply regret that these aspects fell short for you. Member control over their content, including the ability to edit and delete posts, is crucial for fostering trust within any community. I also understand how media-sharing limitations and the lack of link previews may have hindered the experience for your members.
I want to acknowledge that your feedback is not only heard but appreciated. Since January, we’ve made several updates to address these and other community-building needs, including improvements to member posting, better support for media, and enhanced mobile app functionality. I’m sorry we weren’t able to implement these changes before you decided to move on, and I regret that our communication fell short when it mattered most.
We’re also actively working on improving our support processes to ensure timely responses to issues like yours. Your experience has been an important reminder of how critical it is to prioritize clear communication and user feedback.
If you’d be open to discussing this further, I’d be happy to personally ensure your concerns are addressed and explore how we can make things right. Regardless, I appreciate your candid feedback and wish you and your community continued success.
Thank you again, and I hope we have the opportunity to regain your trust in the future.