I really, really wanted to write a good review.

And I thought I was going to do just that. There is a lot to like about this platform. BUT

If you are building a community that relies on member ENGAGEMENT this is not the place.

Among other more minor issues - members can post but they cannot SHARE any media. No images, no videos, and links do not generate a preview. So member shares are limited to a subject and text. Nothing else. My members aren't going to settle for that and neither am I.

But the FATAL DESIGN FLAW for me is that once a member hits "send" on a post they cannot edit or delete it. Communities depend on psychological safety. It's a basic human principle that we want "do-overs." A member who posts something my accident, posts to the wrong group, or who has an embarrassing typo in their post needs to be able to change it.

I've been community building since the bad old days of Ning (anyone remember that?) And member control of their own content is basic if you're promising a social network.

The WORST though is that I've submitted support requests and feedback and waited a WEEK and no one has acknowledged my concerns, let alone let me know if or how it will be resolved. The founder finally reached back with a "thanks for your feedback, how can we help you launch." No resolution for the issues I'd had with their mobile app, no input on my feedback, just like it never happened.

At this point, the non-responsiveness and indifference on the part of the founder and his team means that even if they did resolve the issue with the mobile app and with the member posting I would not continue.

I'm disappointed to have wasted money and a LOT of time, but I'm taking my community back to Mighty - it's not perfect but they DO listen to their user base.