Q: I got a mail claiming I am on a 30 days pro plan trial.
That seems to be a mistake since I bought lifetime access with this very favourable LTD offer. How can I make sure I am on a pro plan lifetime account?
"You've started a 30-day trial for our Pro plan. After that period, you will be downgraded to the Basic plan unless you subscribe."
Dan_Rambox
Aug 22, 2024A: Hi! We're excited to have you as a part of the Rambox community.
We would like to let you know that, in order to redeem your AppSumo code, you need to head to the following URL: https://partners.rambox.app/?partner=appsumo
There you'll find all the steps you have to follow to redeem the code and utilize the Lifetime license properly.
When redeeming this code (if you already created a Rambox user), please make sure to utilize *the same email address that you utilized to create your Rambox account*.
If you need further assistance, feel free to reach out to us at support@rambox.app
turvodnikPLUS
Verified purchaser
I have a similar situation.
Hi! Please head to the following URL: https://partners.rambox.app/?partner=appsumo
and follow all the steps provided to redeem your code. When doing so (if you already created a Rambox user), please make sure to utilize *the same email address that you utilized to create your Rambox account*.
If you need further assistance, please reach out at support@rambox.app and we will gladly assist you.
itonicVerified purchaser
Same here!
I did everything you describe above, and still I got the 30-day trial e-mail.
Hi! If you have followed the previous steps correctly, and your code was properly redeemed, please download Rambox from our website (https://rambox.app/download/) and log in *utilizing the same email address you utilized when redeeming the code*.
If you need further assistance with your case, please reach out to us at support@rambox.app and our support team will gladly assist you.
Verified purchaser
Thanks for the reply Dan. I have Rambox already up and running. I just chimed in because I too got the 30-day email.
But I now just checked in the billing section of my profile, and it says Pro-Lifetime, so I guess I'm good.
The mail seems to be a 'glitch' in your after-sales campaign.
Thanks again.
karmeshvarVerified purchaser
In the installed Rambox, it is clearly stated it is paid and I am on LTD pro plan, so I guess that means everything is ok. BTW Rambox is a seriously cool app that will ease my daily work. Very good idea!
Hi! We're thrilled to have you on board and glad to know that you could utilize your Lifetime license within Rambox! :)