Previously I bought this tool and refunded for some reason. But I see the potential this tool has. So would like to purchase again. I have an account with rankspro now with the free tier. After refunding, I tried to contact the rankspro team many times through their support email but didn't get any reply. I also frequently log in to their dashboard to see if the live chat option is there, but unfortunately, I never see it again. Thus I couldn't contact them and also couldn't make the decision to buy again.
Does rankspro team not have live chat support now at all? Why don't they reply to my email?