Q: Problem chatting or contacting
Previously I bought this tool and refunded for some reason. But I see the potential this tool has. So would like to purchase again. I have an account with rankspro now with the free tier. After refunding, I tried to contact the rankspro team many times through their support email but didn't get any reply. I also frequently log in to their dashboard to see if the live chat option is there, but unfortunately, I never see it again. Thus I couldn't contact them and also couldn't make the decision to buy again.
Does rankspro team not have live chat support now at all? Why don't they reply to my email?
Alekh_RanksPro
Oct 30, 2024A: Hello,
We are happy to know that you are planning to buy the tool again. If you are not able to see the live chat option then please email your queries to hello@rankspro.io and we will respond to your email quick.