Selling an unusable product
I have bought Tier 2 long time back. There's only zapier automation and Google CSV uploads for campaigns. I asked them for pabbly, they said it will release in September 2024. To my surprise, they released pabbly but on their highest tier only. Without API Integration, this product is useless.
And they have email warmup feature which will bring so much spam to your inbox. Sending emails also have problems, it doesn't send to all the list, only a selected people get email.
Alan_ReachInbox
Edited Dec 27, 2024Hi Santosh,
Thank you for sharing your feedback, and I'm sorry to hear about your dissatisfaction with your current experience. I appreciate the opportunity to address your concerns and hopefully provide some clarity and a resolution.
Our Tier 2 plan from AppSumo was designed to offer valuable features to get started with sending campaigns using ReachInbox, which were clearly outlined in the plan details. I understand your disappointment regarding integrations that require API access not being made available on your plan.
When we launched the Pabbly feature in September 2024, it was indeed included in our higher tier due to API access being a part of only those tiers. This was intended to ensure that we could sustainably offer robust and advanced features to users who require such functionality.
Regarding the email warmup feature, its purpose is indeed to improve mailbox reputation by sending and receiving emails. This process is fundamental for maintaining the health of email accounts and ensuring deliverability. If the incoming emails is a concern, we offer options to customize or disable the warmup process to better suit your needs.
I noticed your concern about the selective sending of emails. This should not be happening as our system is designed to send emails to all in the list, unless filters or specific campaign settings are applied. I’d love to resolve this issue promptly for you.
We're committed to improving and tailoring our services to meet the needs of our customers better. I would like to invite you to a personal consultation with our support team to discuss your current setup and see how we can enhance your experience with ReachInbox. Additionally, we can explore options within your current plan or a potential upgrade to fully meet your business needs.
Please let us know a convenient time for you to discuss this further, or you can reach us anytime at support@reachinbox.ai.
We’re here to help and ensure that your experience with ReachInbox aligns with your business goals.