A: Thank you for reaching out. I understand your concern about accessing the 10,000 downloads included with your purchase.

To address this issue, could you please raise a help desk ticket or contact ReachStream support? Kindly provide them with the email address associated with your ReachStream account and confirm the codes you used for your purchase.

Once you've raised the ticket or contacted support, they will investigate further and ensure that you have the appropriate access to the downloads included with your purchase.