Good concept but….
This is another product that I truly wanted to love. The concept is great and I thought it would be complimentary to Prism Live Studio. But no. It is not.
My brand Facebook page never was an option to stream on. RECnGo blamed it on Facebook saying that it was Facebook because they had now made it so we can’t stream in groups anymore. Except that I could select to stream on all the groups that I am a part of including the one I run, as well as some facebook pages that I am a part of, except the one I run, my brand. but sure.
For RECnGo to even tell me that, it took them weeks. Then when I responded letting them know that I believe the settings were right on Facebook and even included screenshots as proof, I got crickets. No one ever got back to me. So, I returned the product and requested a refund.
The other tools that I am using for the same purposes also do way more and I will stick with them.
The concept is definitely good, and that is what the 1 taco is for. The tool just needs more work to earn higher rating.
Greg_RECnGO
May 9, 2024Hello Gothangelik,
I would like to express our apologies for the negative experiences encountered with RECnGO. However, I want to assure you that the information provided by our support team regarding Facebook's authentication changes for 3rd party software is accurate.
We understand your frustration and have investigated the issue internally. While we appreciate the screenshots you provided as proof of the settings on Facebook, our in-house tests have shown that everything appears to be functioning correctly on our end.
Once again, we apologize for any inconvenience caused and appreciate your feedback. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Greg