Q: Hello, I am wondering if I can use this for supporting my clients.
I want them to be able to use this while being logged in to our software, so they can record the screen and reach out support. Will they all need a login of their own?
Will they be considered a seat? Because that will not work. I only need 3-4 seats for support but want to 100s of users.
Does it matter what browser they use?
If I iframe it into the dashboard, will they be still be able to record even if they navigate out of the current tab?
Thanks in advance
Joe_from_RecordJoy
May 14, 2024A: Hello!
Yes, it sounds like RecordJoy will work for your needs! Anybody that you either send the link to, our that uses your embedded code will be able to create a recording and send to your RecordJoy dashboard. They do not need a RecordJoy account to do this either.
The only browser that we support at the moment is Chrome, so as long as they're using Chrome they will have no issues.
Thanks!
Joe
111043719752289206801
Verified purchaser
Thank you! I just purchased 2 codes and that should give me whitelabeling feature, right?