OK first of all,
I bought this software about 2 weeks ago, so when writing this review, I already have plenty of experience either with the software or with the team behind it.

The good:
+ love the idea: yes this is truly needed if you run like a SaaS platform. It is much easier to understand the user's problem if we just let them record their screen and let us see it firsthand. This is what's missing with the like of loom etc... Previously we have to ask user to create a loom account & record their screen. It adds such a friction to ask user to create a new account, that some people just record it using their phone camera :{ Now... this is no longer a problem with RecRam. They don't have to sign up for anything, just use our link and record

+ multiple updates: screen recording wasn't included when this LTD launched. Now they already include it + a few more updates. Hoping the founder will continue updating it to make it even better

+ Simple: love the simplicity. But after talking with the founder, I can see that behind the scene, they already prepare powerful features that will be launched soon

+ Support: The team behind it is very responsive to my queries. I've reached them thru email, and thru their chat widget. And they responded within 24 hours. Some of my suggestions are being implemented as well, love to see team that are listening to their users.

The not so good:
- There are some rough edges -- no doubt, this platform is still not perfect. There are some features missing, like a button to share the video / delete video. But nothing that's a deal breaker in my opinion. And that's why i give it 4 tacos