Not quite there...
So first of all, I do wanna say I absolutely love the idea of the software. It's probably the only reason why I'm not asking for a refund now.
The largest issue is lack of documentation, as well as lack of support. I had a video that wasn't uploading during form creation, and I still have not heard from support. Since I shot that video on my desktop, I had an idea this morning and realized that the video was just too big. It was 150 MB. But nothing told me that.
The other issue I seem to be having is when creating forms there is no way to actually edit a branch based on decision. Once the branch is created, you actually have to delete the corresponding form capture and re-create it to re-branch it if you messed up.
The UI need some love. I love the simplicity. Don't get me wrong. But tool tips things like that. Seem to compress if there's long text. There's a lot more issues that I can discuss. But again the concept of the software and the fact when you actually get the form right, it works pretty well is gonna make me keep it a little bit longer and if they fix some things, I'll change this review.
Nebi_Recram
Mar 14, 2025Hi, we’re really sorry for your negative experience. We’ve replied to your email three times but haven’t received a response.
Since the platform is form-based, uncompressed videos can cause upload issues. We’ll be releasing an update to address this. Uploaded videos will be automatically compressed on our servers before being added to the form.
You’re absolutely right about the lack of documentation. We’re working on onboarding videos and tooltips for every step. As a small team, we need some time to finalize API, webhook documentation, and product improvements. Support is one of our top priorities.
We’ll be adding a chat tool to the admin panel soon. Please email nebikara@recram.com so we can ensure your messages are reaching us. This will also help us better understand your needs. Looking forward to your response.