Tool seems ok but support is missed
I tested it and it did some jobs I needed but what worries me is almost non-existent support and a solo founder. With all deals going down lately I refunded it. It's too risky these days and if there is no support that just shows it won't go further. I've been burnt by AppSumo deals many times lately and there is nothing good to keep a tool where a response time is 0!
Nebi_Recram
Mar 24, 2025Hello, thank you for your feedback.
I believe there may have been a misunderstanding. At RecRam, one of our top priorities is support quality and response time.
During our AppSumo launch (Feb 14 - Mar 24), we handled 1,861 support requests with an average response time of 32 minutes. Our support channels include:
Live chat on the dashboard
Contact page on our official website
Support email listed in AppSumo documentation
We responded to 99% of these requests, but occasionally, emails may end up in spam, go undelivered, or be overlooked due to human error. If this happened in your case, we’d be more than happy to resolve the issue.
Additionally, RecRam is not a solo-founded startup. We have two co-founders, a full-time team of four, three advisors, financial investors, and support from the Google Startup Program. You can learn more on our About page : recram.com/about
Please let us know which channel you used to reach out, and we’ll investigate the issue to ensure you get the support you need.