Name: ZERO support, and it\u0027s not working (Updated)
Item: RecRam
Rating: 5
Author: e93d6e48ee1b4e76b33312ae03c784d0

Group

Software

Customer experience

Sub category

Customer support

Product tag

Best for

Ecommerce

Product managers

Alternative to

Loom

Typeform

VideoAsk

Integrations

Webhooks

WordPress

Zapier

Operating system

Browser-based

Allows Existing Accounts

Basic AI features (summary, question, and create)

Basic integrations (Zapier, API, and webhook)

AI powered form creation, video summary, insights, and transcripts

All future Basic (Tier 1-2) or Pro (Tier 3-4) Plan updates

If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates

No codes, no stacking—just choose the plan that’s right for you

You must activate your license within 60 days of purchase

Ability to upgrade between 4 license tiers while the deal is available

Ability to downgrade between 4 license tiers within 60 days of purchase

RecRam's Terms & Conditions

Roadmap

FAQs

Help center

G2 reviews

Founder's Update from RecRam

First post from founder

Company and product FAQs

<h4 class=""><b>RecRam is a video-first platform for capturing user experiences with interactive video forms, customer recordings, and AI insights.</b></h4>

<p><div id="pdp-story-inline-video" class="story-inline-video"><iframe
  id="recram-vid-copy-1"
  width="560"
  height="315"
  src="https://www.youtube.com/embed/WlFRwzCBeY8?si=hcRs7lf3Dyudeitv&amp;rel=0"
  frameborder="0"
  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"
  allowfullscreen
  loadonscroll
></iframe>
</div></p>

<h4 class=""><b>Get it all on camera</b></h4>

<p>Whether you’re dealing with product verification or visual technical support, RecRam lets customers <b>capture issues directly from their browsers</b>—no downloads or logins required!</p>

 
 
<ul><li><b>Present and view problems experienced by end-users with technical accuracy</b></li><li><b>Get instant AI analysis with key points and summaries</b> to understand what’s going on right away</li><li>Help your customer success teams and tech support<b> resolve inquiries faster than ever</b></li></ul>
<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="recram-1-copy-1"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/recram-1_uuid_1f3531cb-6de2-41d5-9a4d-a6b4c289eefe.png?optimizer=gif"
                alt="Browser recording"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/recram-1_uuid_1f3531cb-6de2-41d5-9a4d-a6b4c289eefe.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/recram-1_uuid_1f3531cb-6de2-41d5-9a4d-a6b4c289eefe.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/recram-1_uuid_1f3531cb-6de2-41d5-9a4d-a6b4c289eefe.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Empower customers to record and share videos that clearly demonstrate the problem.</i></h5><h4 class=""><b>Capture authentic feedback</b></h4> 

<p>And since <b>customers can record video or audio responses</b>, you’ll get real reactions, detailed explanations, and genuine emotions.</p>


<ul><li><b>Let RecRam’s AI review every response</b>, detecting sentiment and extracting key insights along the way</li><li><b>Get the full story, not just generic one-liners</b> while gathering product feedback or conducting user research</li></ul> 
<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="recram-2-copy-1"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/recram-2_uuid_90bb25d6-d872-4934-a7e3-e6eb345e461a.png?optimizer=gif"
                alt="Video surveys"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/recram-2_uuid_90bb25d6-d872-4934-a7e3-e6eb345e461a.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/recram-2_uuid_90bb25d6-d872-4934-a7e3-e6eb345e461a.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/recram-2_uuid_90bb25d6-d872-4934-a7e3-e6eb345e461a.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Create interactive surveys to collect video and audio responses—not more run-of-the-mill text replies.</i></h5><h4 class=""><b>Embed site widgets anywhere</b></h4>

<p>Plus, you’ll be able to <b>collect feedback anywhere on your website</b> using RecRam’s customizable video widgets.</p>


<ul><li><b>Embed elegant pop-ups or chat widgets</b> by copy-pasting a single code snippet</li><li><b>Control when and where your widgets appear</b>, along with how they look on different pages</li></ul>
<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="recram-3-copy-1"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/recram-3_uuid_23491144-7cce-417b-8d58-91316ed2660a.png?optimizer=gif"
                alt="Customized site widget"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/recram-3_uuid_23491144-7cce-417b-8d58-91316ed2660a.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/recram-3_uuid_23491144-7cce-417b-8d58-91316ed2660a.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/recram-3_uuid_23491144-7cce-417b-8d58-91316ed2660a.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Add custom pop-ups and chat widgets to collect feedback anywhere on your website.</i></h5><h4 class=""><b>Add in-video surveys</b></h4>

<p>Even better, you can<b> create Netflix-style interactive surveys</b> that feel as engaging as binge-watching your favorite show.</p>



<ul><li><b>Embed videos to showcase products</b>, explain features, or provide context before a survey question</li><li><b>Make videos required viewing or optional</b> to eliminate survey fatigue</li><li><b>Customize every single video form</b> using the intuitive drag-and-drop interface</li></ul>
<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="recram-4-copy-1"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/recram-4_uuid_aadc05e3-5932-477a-a62a-6fd3cc914161.png?optimizer=gif"
                alt="Drag-and-drop form builder"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/recram-4_uuid_aadc05e3-5932-477a-a62a-6fd3cc914161.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/recram-4_uuid_aadc05e3-5932-477a-a62a-6fd3cc914161.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/recram-4_uuid_aadc05e3-5932-477a-a62a-6fd3cc914161.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>RecRam’s drag-and-drop interface helps you design uniquely interactive video forms.</i></h5><p>RecRam gives you access to interactive video forms, built-in customer recordings, and AI-powered insights—all in one place.</p>

<p>Capture real feedback on video.</p>

<p><b>Get lifetime access to RecRam today!</b></p>

Use AI video support to see and understand exactly what your customers experience

RecRam

Share RecRam