Good while is lasted
The product was good, however I used my work email and then got made redundant, I have contacted both ReelInsights who wouldn't transfer the name and wanted me to re-buy, even though I brought it.
I also contacted AppSumo who haven't even bothered contacting me at all so I don't think I'll be purchasing anything else and would advise others to be wary.
Billy_ReelSightsAI
Aug 19, 2024Hi 108949241786175000431,
I completely understand your frustration regarding the situation, and I sincerely empathize with the position you’re in. First and foremost, I want to express my gratitude for being a valued customer and for sharing your experience so candidly.
Your feedback elucidates a gap we need to address, and while our previous attempts to resolve this may not have reached your expectations, I assure you that your voice is vital to us.
- Email Transfer Issue: We understand that losing access to your work email due to redundancy is challenging. Unfortunately, due to technical limitations and our disconnection from the AppSumo platform, we couldn’t transfer the account. We empathize with your situation and offered 6 free months with a 12-month purchase, along with further discounts for longer commitments. Our goal was to find a fair solution within our constraints.
- AppSumo’s Response: We value our partnership with them and will communicate your feedback to ensure better support in the future.
- Lifetime Account Request: We understand your desire for a lifetime account. However, providing such an account isn’t feasible for us.
We appreciate your feedback and are committed to improving our service. If you have any further questions or need assistance, please feel free to reach out at btea@reelsights.com
Best,
Billy