QuevikoQ: Why are you trying to take my money?
I did cancel my appsumo purchase.
Then I was put on a basic account.
I asked several times to cancel my account to your support email, no answer.
Niw, this is the 3rd time that you try to get money from my credit card. Fortunately my bank blocked you.
So stop this immediately and cancel any payment and delete my account,
Using your support email does not seem to reach anyone so I'm trying here.
Check your emails.
Thanks
krishna.dev
Aug 8, 2026A: Hi Jean-Frédéric,
Thanks for your patience. We’ve now canceled the subscription and stopped any further payment attempts. We also confirmed that no money was charged to your card.
We looked into what happened and found that there was a separate 7-day Remalt Starter trial on your account. When that trial ended, Stripe automatically attempted the $29 renewal and later retried the failed payment. This was separate from your AppSumo refund, which is why those emails continued after you canceled there.
Sorry for the confusion and frustration this caused.