Thank you ozzy for being transparent...thank you for taking out the time to write such a thoughtful, detailed review. That means a lot, and I don't take it lightly. I also completely respect where you're coming from, and I want to address each point head-on because you deserve a straight answer.

On the unanswered questions — you're right, and I'm sorry. There were a handful of recent ones that sat longer than they should have. The honest reason: we've been pouring almost all of our team's energy into 1-on-1 custom onboarding calls for every new purchaser. It's the right thing to do for new users, but it temporarily stretched us thin on public replies. Not an excuse, just the reality. We're fixing the balance now.

On the support silence — that one genuinely frustrates me, because I can imagine how it felt. Here's what happened: the sudden spike in AppSumo traffic caused our AI support to break somehow and it stopped routing to us. The chat system was supposed to hand off complex issues to a human but instead got stuck in a broken loop, and your message never reached us. That's on us. It's not that you were ignored. But here is my personal email for direct support [email protected]'m sorry you were left hanging for 24 hours. That's not the experience I want anyone to have.

On the welcome email — Frankly brother....that was not an automation. I personally send those. I sit down and write them because I genuinely want every new user to feel like they joined something, not just bought a license. I get why it might have felt too slick or too perfect, but I can tell you it came from me, not a drip sequence. We haven't yet installed any email marketing honestly...

Now, here's what I'd love to do if you're open to it: I want to personally onboard you myself. One call, just you and me. We'll walk through the platform together, I'll make sure your credits are sorted, and I'll personally look into the disappearing credit issue you mentioned. I will try my best to make this right for you — not as a retention tactic, but because you gave us a shot and your experience should have been better.

Zero hard feelings either way. I totally respect your perspective, and your review actually helps us tighten things up. But if you're willing to give Remalt another look, I'd love to earn back that trust.

Feel free to reach out directly — I'll make sure you're not routed through any bot this time. Just email me, and we'll set up a call that works for your schedule.

Thank you again. Truly.
— Ackash