Q: How do ticket fees work?
I want to fully understand ticket fees.
1. Is the $0.99 fee payable on every ticket registered, whether a free or paid ticket?
2. Is the $0.99 fee payable on every ticket registered, whether they attend or not?
3. When are the fees paid to Remo?
4. What happens if ticket-holders want to cancel their ticket, or the event is cancelled?
5. Learning + setup session? If I put on a test event (eg to familiarise myself with the platform, or to check out everything is working), will I owe Remo $0.99 each time I fire up a test event?
6. Demo/training sessions? If I put on a demo, or a speaker/helper training session with 1 + 5 people registered, will I owe Remo $5.90 each time?
Hoyin_Remo
Dec 1, 2024A: Hi Sumo-Ling,
Here’s a quick breakdown of ticket fees:
$0.99 fee per ticket: Applies only to paid tickets, whether attendees join or not. Free tickets incur no charges.
Fee collection: Both Remo and Stripe fees are deducted automatically at the time of sale. Payouts go directly to your Stripe account for hassle-free revenue reporting.
Cancellations: You will have the option to refund as the payment will be with you. However, please note that the fees (Remo fee + Stripe fee) are non-refundable.
Test/demo events: Fees apply only if paid tickets are created. To avoid charges, host without tickets.
For more information, check out this article: How to Create and Sell Tickets on Remo
Also, feel free to join our Dec 3rd demo session:
https://live.remo.co/e/appsumo-remo-demo-3
Let me know if you have more questions!
Best,
Hoyin
ea1feb4a4ae844e69624ae60d49fa873
Verified purchaser
Thank you. Makes perfect sense.