Q: Showing me only loading screen after uploading video
I have uploaded a video in mp4 but it is not working. It is showing me only the loading screen. But when I uploaded the same video in webm format, it is working. One slot is wasted because of this.
helloeveryoneEdited Feb 16, 2025
Founder Team
RenderCut
Feb 16, 2025A: we are really sorry for the inconvenience. It may happen sometimes due to network issue. However, it can also be an issue with video.
Can you please write us to team@rendercut.io?
So, we can check your account and it will help us look into the issue with correct details. We will help you restore your wasted slot as well.
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