Q: I am writing to report multiple challenges I have encountered while attempting to run the Reoon Code Snippet ...
Manager application on a Linux-based Ubuntu system. Additionally, I have experienced difficulties when attempting to submit a support request through your website, as it consistently results in a "403 Forbidden" response.
Application Operation Issues:
When launching the application and navigating to the Config tab, I noticed that clicking on the "Browse" button while leaving the "Custom Snippets Directory" section empty causes the application to terminate unexpectedly. This behavior has proven to be quite perplexing, as I expected to be able to specify a directory location such as 'Google Drive' to resolve this issue. Unfortunately, I am unable to input any information into the field designated for this purpose.
Additionally, I would like to bring to your attention that clicking on the terminal window, where debug information is being displayed for the application, results in the application abruptly closing. This action was undertaken with the intent of copying the debug information for use in the Error Reporting window on your website. Regrettably, upon successfully entering the message for your support team and attempting to submit it, a "403 Forbidden" response was encountered.
Primary Concern: Shared Directory Configuration:
My primary objective is to configure the application to utilize a shared directory accessible from multiple computers within my office. As a programmer, I routinely work across various operating systems, including Mac, Linux, and Windows. Consequently, having the ability to store and access code snippets in a shared location is crucial for my workflow efficiency.
I kindly request your assistance in resolving these issues, particularly with regard to configuring the application to utilize a shared directory. Additionally, any guidance on successfully submitting error reports through your website would be greatly appreciated.
I value your prompt attention to these matters and look forward to a resolution that will enable me to fully utilize the application as intended.
Thank you for your assistance,
Dave

ReoonSupport
May 14, 2024A: Hi, thank you very much for sharing all the information. Probably you tried submitting codes through the contact form and maybe it was blocked because of security reasons by the website firewall. However, you can contact us directly at support@reoon.com. The Linus has many operating systems. Please let us know which operating system (and the version) you are using. We can check that from our end and try to figure out the issue. We really appreciate that you have taken the time to provide us with all the details.
The Linux Operating system is:
Distributor ID: Ubuntu
Description: Ubuntu 22.04.3 LTS
Release: 22.04
Codename: jammy