A: Hi! Thanks for your questions! We tried to reply shortly) to save your time! Anyway, feel free to ask us any questions here: replain.cc

1. The chatbot delivered all it's messages three times on your site, it might be a bug?
—No, we don't have this bug. If you still have it. Go to our chat on replain.cc and we'll figure out your local individual issue.

2. Can we change the icons in the messenger menus, like pencil & forward arrow and such?
—No it's a part of service.

3. Can we remove languages from the menu list so we would show only certain languages?
—No.

4. Do you have status page, or plans to integrate one?
—No, we have 99,4% uptime.

5. About permissions & privacy - can clients see all the other clients?
—No. Never.

6. Please make it easier for arrangement of the client list and conversations.
—Stay tuned.

7. Could you consider Intergomat integration, it's much cheaper than Zapier
—Not yet.

8. Can we A/B test bots and other features?
—No, thanks.

9. Can we modify and localize the intro text when you install it first time?
—No, it's a part of service.

10. Is it possible to you to share the language files if we want the system to be localized & translated?
—Yes.

11. Can we somehow export and import and customize our chat blueprints/templates so we don't need to create every chat from scratch?
—No.

12. Can we modify the chat icon itself?
—Yes. With Click-to-chat power-up: https://replain.cc/store/click-to-chat

13. The chat starts where I last was left, which is kind of bad UX, is there a way to start completely new chat and see all the previous conversationts?
—To start completely new is kind of bad UX so No :)

14. When customer comes to our site does they need Facebook account or can they communicate with chat without one?
—They can communicate with chat without any accounts.

15. Hope you can change the Tilda IP-address, building a business on spammy IP = no-go
—We don't use Tilda for the service. Only for website. Our website doesn't have any relations with our service.

16. About security. You're based on Russia, which has bad rep from it's propaganda bots & chatbots. How do you secure our data?
—As it necessary according GDPR.

17. Your website suggests that we need telegram to use the thing. Can we use only Facebook?
—Yes.

18. It doesn't make sense to have your brand shown to the clients if we sell the service for $39 per month and they can just click on your logo (visible everytime they use the chat) and buy the service from you as low as $7,99. Not being truly white label is a dealbraker for many agencies here, wish you could see that (and negative impact on sales Appsumo).
—There is no way to remove our branding from client's side.

19. Any plans to have free webhooks instead of Zapier?
—Yes.

20. Email & bot broadcast would be amazing.
—Stay tuned.