Q: Hi, With 3 codes can I install Re:plain on customer sites and register their team to service their customers?
Can I register each customer operator in a different application, according to each one's preference?
Can I register the client's manager as an administrator of the users of that site, in addition to me (so that he manages the operators and I'm just following up)?
Can I use Google Analytics and Facebook Pixel along with Re:plain?
Can I use it in other languages?
Does it have integration with Botstar? Can I use Botstar to service customers arriving via Re:plain? How it works?
In the widget, is it possible for the client to choose the operator to talk to, Operator 1, Operator 2, Operator N?
When the customer contacts, does everyone get the message? what to answer first takes over the conversation? how does this process work?
Thanks!
Ya_Replain
May 15, 2024A: With 3 codes can I install Re:plain on customer sites and register their team to service their customers?
——Yes
Can I register each customer operator in a different application, according to each one's preference?
——Yes
Can I register the client's manager as an administrator of the users of that site, in addition to me (so that he manages the operators and I'm just following up)?
——No, only 1 admin is allowed yet.
Can I use Google Analytics and Facebook Pixel along with Re:plain?
——Yes
Can I use it in other languages?
——Yes 24 languages support.
Does it have integration with Botstar? Can I use Botstar to service customers arriving via Re:plain? How it works?
——No.
In the widget, is it possible for the client to choose the operator to talk to, Operator 1, Operator 2, Operator N?
——No
When the customer contacts, does everyone get the message?
——Yes.
What to answer first takes over the conversation? how does this process work?
—— The LAST one operator who took the client will continue the converation.