scared of managing everything inside the same Messenger window. Can you say something about how larger sites would handle their chat load with Re:plain?

If you have enough operators to handle the incoming requests in a timely fashion, sure no problem, but let's say you're a one man support army handling requests from 10 different sites. Usually no problem, you just don't always have the fastest response time.

But then if each message goes into the same window, generating 4 lines for each message (name, message, actions), and another 10 lines (IP, location etc) when the customer adds their name or email.. that can be a lot of scrolling.

Lets say it's Black Friday or a busy holiday season, you're busy and to mute the conversation to avoid going crazy, come back to 200 new chats (that is 2500-3000 lines) from 10 sites, where some came in at the same times so they are nice and mixed.

Just seems you would have to be more focused and systematic than if you could show conversations one-by-one and mark them as solved etc. like with other chat tools.

To end on a positive note, your product seems very cool and well made, and would be perfect for many of my projects, and I will definitely get to know it better :-)