Verified purchaser
Program Works Well But Not for Accounts That Are Really Active
We purchased the Replient.AI deal Tier 2 and were considering purchasing more as we manage 4 brands currently.
What we liked: The program does a great job pulling in the comments from your pages and even categorizes them. While we didn't need AI responses it was easy to scan and see what were the most urgent answers. The AI Answers themselves were fairly generic and would not have worked for our audience but we also couldn't get our website source to connect.
The automations work well. We set up an automation that messages readers a link based on a key word. It was easy to set-up. This was our main feature that we purchased for as we were looking for a solution to replace ManyChat.
What we don't like: The comment cap for our plan is 700 comments (Note: This is for two active brands). I assumed that the cap would be comments we were replying to but it actually is every comment that comes in. There is no option to not use your comment cap for new comments. If you have an active account it adds up quickly. We are already a third of our comment limit in just a couple of days.
According to support, we will not be able to use the program at the point in the month that we reach our cap. There is a solution to upgrade but it's 890 eros. That's not an amount we are comfortable paying for a new software without proven value and it's outside of the Appsumo deal and refund guarantee.
We will have to refund our purchase since we can't even use the features we care about once our comments reach the cap.
If your account gets lots of comments, this is not the program for you unless you are willing to invest over $1000. If you have a smaller account, then it could be a great fit.
Markus_replient.ai
May 20, 2026Hey, thank you for taking the time to write such detailed feedback ā this is genuinely the kind of review that helps us get better, so we really appreciate it.
On the website connection: that one's on us to sort out with you. The AI answers feeling generic is almost always tied to exactly that ā the website source is a big part of how replient.ai learns your products and voice, so if it didn't connect, you never really saw the quality it's capable of. Also: our AI learns from every new comment you send via replient. So the AI gets smarter and smarter.
On the comment cap ā you're right that it counts every incoming comment, and we hear you that for high-volume accounts that adds up fast. But there is an option to prevent certain comments to count towards your comment quota, you can learn more here: https://help.replient.ai/en/articles/14315178-how-can-i-exclude-comments-from-my-comment-limit-giveaways-etc
Either way, thanks for giving replient.ai a real test ā and for being straight with us about where it fell short.