I must commend the team behind this app, because the functions are really useful and the tone and content of the answer suggestions are surprisingly in tune with the brand!

This seemed to be the alternative to Manychat I was wainting for, until it stopped working completely on the second day.

It turns out that it works more as a "sentiment and tagging comments tool", than a replying and comments managin tool, as replient.ai consumes the credits for every incoming message, as it does "AI tagging and sentiment analisys".

It also generates 3 alternatives to answer (which could be just "HIDE" or "Like"), and every alternative suggested takes one credit.

Once the credit limit is reached it forces you to log out the app! So all the credits go wasted and you can´t even read nor use the comments and suggestions you paid for.

The way to save credits is supposedly via an AUTOMATION, excluding messages when meeting a condition and moving them to the DONE tray. So I configured one with all sentiments and tags available to be moved to DONE. And despite that it is working, still every incoming message is consuming one credit. As I may recieve hundreds of messages daily, I may not be able to have any meaninful use for this app, so I´m seriously thinking about asking for a refund.

The official answer was: "Su configuración de automatización no es del todo correcta.
Esos disparadores funcionan para ahorrar créditos de IA (como se indica en el artículo). El disparador puede ser: "El pie de foto de la publicación contiene", "El tipo de publicación es" o "El ID de la publicación es". Todos los demás disparadores no ahorrarán créditos."

So sorry, because the developers could easily device a way to save credits and use them only when they are needed. So the app seems designed to exclude serious users that don´t have deep pockets, barring deliberatly any way to rationalize its use.