Thank you for sharing your feedback. We’re glad to hear you find the quality of the product itself solid, but we want to clarify a few points regarding the offer.

80% of our users successfully use the available options, which are more than enough to create powerful, personalized campaigns. Alongside the video feature, you have access to AI-generated images and full unique AI email & personalized lines, which allow you to combine personalized videos and messaging for a highly effective cold email approach. Many users have achieved fantastic results with just these features.

We understand that you may be looking for some of the locked options, but we’ve been transparent that certain features, like specific backgrounds, are not included in the lifetime deal, as these require very expensive extra external services. We would love to give Sumolings access to these restricted backgrounds, but there's a reason why we are the only ones in the market offering this possibility. These background platforms have high-security systems that make it difficult to pull the data from. Unfortunately, offering these as lifetime deals would be unsustainable for us and could put us out of business.

While we respect your decision to refund, we stand by the fact that our lifetime deal still offers significant functionality and a very complete product at a fraction of the price of our “normal” users. To say that 70% of the product is "crippled" is dishonest and it means you didn’t explore the full potential of the software.

If you have any questions or would like further clarification, feel free to reach out.