Reply Reviews

3.6

3.60 stars
3.60 stars
35

Taco ratings

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Verified purchaser

Member since: Sep 2019Deals bought: 449
2 stars
2 stars
Posted: Aug 25, 2020

Terrible Customer Support

I've tried to work with support to get the email Aliases aspect working. After a few responses, the support chat now reads as "Seen" but over an hour later no response. Even with the deal over, I want to voice this concern in case others are having similar issues and considering refunding the product.

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Verified purchaser

Member since: Feb 2020Deals bought: 25
5 stars
5 stars
Posted: Aug 14, 2020

Amazing Value for Recruiting

An email finder with 2k credits each month is amazing value for the price you pay. On top of that, it's great for creating emails with a high response rate. Their software rates it automatically to teach you how to craft better emails, and you can even split test them to really see what campaigns get the best results.

My only gripe would be that it's not worth investing too much manual effort into the multi-channel campaigns due to the 500 limitation... but if you just want to collect emails and automate a split tested email campaign to a segmented lead list... it's amazing value for what you pay.

Founder Team
elen

elen

May 9, 2024

Hi zach91,
Thank you for your review and feedback. We're glad to hear that you find value with our deal and hope you'll enjoy Reply
Best regards!

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Verified purchaser

Member since: Nov 2019Deals bought: 1
5 stars
5 stars
Posted: Aug 10, 2020

Great deal!!

Amazing deal and awesome product. Real win-win.

Founder Team
Alex_Reply

Alex_Reply

May 9, 2024

Hi Max!

Thanks a lot for your feedback, we value it a lot :)

And have a nice week ahead too!

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Verified purchaser

Member since: Dec 2019Deals bought: 28
5 stars
5 stars
Posted: Aug 10, 2020

Great support

It's a great tool. I really liked their support!
Today we have added new features to work with LN. I will study.

Founder Team
Alex_Reply

Alex_Reply

May 9, 2024

Hey 👋

Thanks a lot for nice words, kashmensky :)

Yep, we constantly update and add new features to our product, just as promised!

Last week we added TexAu integration, more robust LinkedIn tasks, single click Office integrations, and a lot more. You can check them all out here - https://reply.io/advanced-linkedin-integration-and-more-reply-updates/

Have a nice day!

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Verified purchaser

Member since: Jul 2020Deals bought: 378
1 stars
1 stars
Posted: Aug 7, 2020

The Program doesn't work and Support is the WORST

Listen to the real reviews! My emails won't send despite setting up everything perfectly and the customer is probably the worst in the industry. I asked one simple question asking why my emails wouldn't send and got a "hi" response in 5 mins and then an actual response in another 35 mins, then 15 mins, and then an 45 mins. An no my question was never answered that entire time! That was the second time I tried support but the first time I got no response at all. I'd give them zero stars or tacos if I could on this thing.

Founder Team
elen

elen

May 9, 2024

Hi irving6812,
I'm sorry for your experience with our product and support team.
Please accept our sincere apologies.

Best regards.

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