Q: When I run a trial to my Outlook email, in the Poll I am unable to select a result (all I see are brackets).
Can you please explain how to get around this without forcing users to go to the web version, as I can imagine a lot of users will face this same problem.
Thank you
Muzaffer_ReplyButton
May 14, 2024A: Hi there,
Can you please share the email with me? ( muzaffer@replybutton.com )
I will check and get back to you immediately.
Best
momWas there an answer for this? Thanks
Hi mom,
Polls and surveys work in Outlook mobile app and browser but not in Outlook desktop app. Outlook desktop app blocks too many things like radio buttons, etc. We tried all our competitor products and they also don't work and have the same problem. This is something related to Outlook desktop app, not something wrong on our side.
Also for this issue, we have the "Reply on the web" link in polls and surveys to let recipients can reply on a webpage. Like an "in case of emergency" button.
Let me know if you have any more questions.
Best
Ron
Verified purchaser
FYI:
A report revealed that 9.2% of all email opens in Q1 2019 came from Outlook Desktop. See: https://litmus.com/blog/infographic-the-2019-email-client-market-share.
Yes, it's a little annoying that your well-crafted message is not always presented the way you intended. On the other hand almost 90% of your recipients will see your emails correctly.
So you can't win them all, but who cares if you get 30% more replies / sales opportunities by using a product like RB?
Regards, Ron