Good but more is needed
The software is good and it has some great features. The software has great potential but has a few limitations. One of the major limitations is not being able schedule a follow to remind people to submit a review. The other major limitation is the company is not willing to implement changes or improve the software. The reporting feature is also not great especially if you are looking to white lable the service. It would be nice to see a road map and see the company make changes to improve. I have been with the company for 6 months and they have not made any changes to improve. If you are looking for something basic, this sotware works. Getting reviews via email and or Sms works fine. It also has a nice feature to show case reviews on your website.
Neran_Repuso
May 9, 2024Thank you for your feedback.
One note - we do constantly improve our software, you can find most of the feature and update releases on our blog. As a strategy - we're not adding features by request, we do however keep a suggestion list and consider repeated requests from our clients. In fact that's how most of our features are added.