🤔

The deal is over. I don't think anybody from Resound will ever bother answering anything here now... Hope you extracted enough value out of the deal you purchased because this was a clear bait-and-switch.

I recommend you try out Xound.io. I've switched to using this product ever since the May update issues with Resound, and it works great. I highly recommend using Xound.io instead of waiting on Resound because my understanding is that the update issues are extremely complex to fix.