What has irked me is the change to the Enhance AI part of the plan. You had one setting in the Creator Plan that produced a warm and resonant tone in the audio.

They've since "improved" the plan to have four Enhance AI settings:
High and crisp, Low and crisp (now included in the creator plan which was their AppSumo offering), and also High and Warm, and Low and Warm.

Crisp included, warm taken away. And in audio, warm is good as crisp can be tinny and tunnel like. Now you have to upgrade to use warm when it was the default.

If they wanted to limit AppSumo users to two out of the new four EnhanceAI plans, they could... I guess, but why not let the users decide which of the four options they wanted? Seems to me, they wanted to bork the quality and force an upgrade.

I contacted the CEO, but it seemed like they couldn't help much besides mentioning some slider controls that weren't very helpful. The exported audio had clipping that was not in the previous version of Resound. The pre-May version was great. The newest version is absolutely terrible, and the push to upgrade to the previously offered warmer tone seems like a blatant marketing tactic. An update to address this was promised/suggested in the first week of July. Nothing.

The editor has been improved, but there are still some strange results, so you have to check the audio results manually. I've just started using Auphonic and Audacity again. Disappointing.

If Resound allows users on the creator plan to choose warm tones or confirm their preferred tones, there could be a chance for improvement.