Q: Before my next move - refund or another tier.
SUPPORT - is there any? Have a list of questions waiting via the "support feature" in the table dashboard.
These queries are unfortunately -pooled- (rather than one thread to follow through for each issue) so it is one endless line of queries. Meaning when someone does answer they pick the last out of a line of queries over the few days between responses.
Which renders that system - Useless for support.
The answer given last is the kicker for us.
ADA issues are not insignificant so
Join Discord and ask our great big community for help is in no way practical or a business option.
Please advise as we would really like to use and support you but without actual business support it leaves everyone out in the -neterhlands- as far as operating in an instant business world.
Arzu_Retable
May 14, 2024A: Hello šš»
In our Discord community, both our Retable team and our community members help each other to respond to all questions as quickly as possible.
Also, we provide quick support to those who contact us via e-mail, and we publish faqs and product documentation on our website to minimize questions about the product.
In addition, we are working on a forum so that our community members can ask their questions in a more organized way and everyone can follow all questions and answers.
Hope it helps! š
Best,
user176
Verified purchaser
Not sure I am conveying a clear query:
- In the dashboard - there is a support chat, (the endless line of communication that so far has provided one answer to many questions) - no use to a business waiting to use.
- A Feedback tab with no option for bug or - no response so far.
* Can you advise what email for support?
I get why you have a community, but as a business we would be seeking support and not looking to join a separate community to trawl through hoping to find a way or another user that can help to use.