Lost access to my account | Retable

Retable

capicho

Dec 6, 2024

Q: Lost access to my account

Appsumo stated that Retable is shutting down, but Retable has confirmed that everything is running smoothly and there has been no official communication regarding this situation. Why are we being misled?

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Retable’s treatment of AppSumo LTD users is flat-out dishonest. Features that were included at the time of purchase, like desktop app access have been removed without notice. LTD users are now dumped into a stripped-down “legacy” version and don't receive new updates! There was no transparency. That’s not how you treat early adopters who helped fund your platform in its early stages. If this is how they handle their earliest backers, I wouldn’t trust them. They must be ashamed. Also, it's so interesting Appsumo is covering their stink by disabling the review button! And also, thank you for placing that ugly yellow bar on top of the page when we log in, asking us to upgrade to a paid plan and reminding us about your dishonesty... If I want to upgrade to a paid plan, I would definitely switch to Airtable and not yours
Around Nov. 7 when the refund info and the deadline were posted i didn't get an information email. Only after yesterdays email by Retable I checked back this product page to find Amys notice. 2 days to make such a decision is not enough and I could even have missed the email, especially this time around with all its holidays. best regards
It’s getting really annoying to learn software, provide feedback for improvement, and then get shafted as an early adopter. So tired of it. Retable was another great platform that simply reneges on its promises and the purchase agreement made. Why does AppSumo even claim “lifetime access” and "All future Team Plan updates” when, in fact, one SaaS after another ignores these promises? I know, there’s the “guarantee”… but hey, that’s giving me 50% back of my initial investment… but NONE of my time. And the hazzle to move data, get things set up and working elsewhere.
I can not access my account(and some other user's as well per Discord). There is no reply from from Retable's side for days now. Retable is truly a wonderful app and one of the best in the genre, but no support or access to my WORK is really screwing with my feeling towards team Retable. Can someone please help me to access my account?

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