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Member since: Aug 2022Deals bought: 60
1 stars
1 stars
Edited Dec 11, 2024

Terrible customer support and dishonourable!

I purchased Retable LTD in a condition which was not complete in the hopes that the future updates would make this compete with the market leaders.

The latest email states 100% uptime is on their roadmap, well is this icluded for legacy users as there have been numerous occasions where the service is unreachable which is appaling for a critical service. There were not notifications and support just ignored my emails whilst their service was unusable.

The biggest stinger here is the no future updates for legacy users which is clearly included in the deal upon purchase.

There is 0% chance of us further investing further now.

I'm also going to be much more careful when purchasing anything through AppSumo from now on.

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