Verified purchaser
Update: Tool Not Working and Support Doesnt Exist
Update: Nothing is working yet. No SAAS nor Chrome. Note that i am having 100dollar Codex Subscription plan and its not connecting. Google drive connection also not working. And also no reply to my email which I send for support.
https://share.zight.com/01a0a2f2-5157-75d7-9d54-7053d2a07ef2
I purchased tier 3 and activated it and plan details are coming correct. But when i start working with the software its showing the credits cannot be pulled and showing 0 credits. The same with chrome extension, it keeps logging out and once loggedin same issue of not able to work in it due to credits not pulled in properly. Also tried logging into the Openai OAuth Byok but it gets connected and gets disconnected immediately. I contacted the Support team and no response for the past 3 days. During the appsumo deal support is like this, I am imagining how the support would be after the deal. Not able to work on it even once properly, garbage and worst support. Not at all recommended.
Arjun_RetrieverAI
Edited Sep 16, 2026Update: I sent the email support within 2 hours of your email, https://snipboard.io/kDCYZy.jpg, perhaps check your spam folder?
Hi Rakhul, I'm sorry your first days with Retriever went this way.
The "0 credits" error was a bug on our side, not your account. A credit check could fail and block runs even though your Tier 3 credits were there. We fixed it on the website on Sep 13, and the extension fix is in the latest version.
What's changed since your update:
- Extension 37.8.4 is live. Update it at chrome://extensions (turn on Developer mode, then click Update).
- We shipped fixes to Sign in with ChatGPT on Sep 15, on the website and in the extension, so the connection stays saved after you connect. Please reconnect once after updating.
- Google Drive shows as connected on your account. If a Drive step still fails, send us the run link and we'll trace it.
On support: we answered your email on Sep 13, about 80 minutes after you sent it, and followed up on Sep 14, both from [email protected]. If you can't find them, please check spam. I've also re-sent a short copy today.
If anything is still broken, including the extension signing you out, book 15 minutes at rtrvr.ai/demo and I'll get it working with you live.