Q: 1.
considering there is no cookie consent: Where is your company located/registered?
2. Where can i read about how you treat SafeHarbour and GDPR?
3. Number 2 is even more relevant as I read in your terms about I, the customer am liable to ensure that my customers comply to your „generously“ crafted usage of any data from (and my customers)
I LOVE your offer but to be honest: Being located in europe I fear to face hundreds of lawsuits just from your terms as none of my customers feel being protected at least by the minimum requirements (related to law and regulations).
I hope you can explain or refer to your public safe harbour agreement and GDPR commitment - and explain how this fits to your terms.
Jerry_S
May 14, 2024A: Hello guys 👋
That is a hard question to answer! We are based in Hong Kong, so we don't ask for cookies concent.
Our product does follow GDPR compliance requirements and allows you to remain compliant, as long you use it correctly (ask for cookies concent, etc.)
We take data privacy and security very seriously, and we have dedicated pages where you can find more in detail our operation standards:
https://rocketbots.io/security/
https://rocketbots.io/terms-and-conditions/
But please remember that when you receive a message through an app (like Line or Wechat) they also might store your customers' chat/data, and we can't guarantee their privacy standards.
Hope this solves your question! Otherwise please follow up!!
allwebmaFollowing...
Disillusionmentfollowing
GustavoPLUSFollowing
But Line does reference GDPR..
https://terms2.line.me/linepay_GDPR_global?lang=en
Being in Hong Kong doesn't negate your requirements vis a vi EU.
The GDPR applies to ‘personal data’, which means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
Does the GDPR only apply to EU organisations?
The GDPR applies to processing carried out by organisations operating within the EU. It also applies to organisations outside the EU that offer goods or services to individuals in the EU.
Because in your features you refer to "CRM for Instant Messaging
Instant Messaging for Business
Keep track of every conversation and the users you talk with. Collect user information to build profiles. Segment your audience. Optimize your funnel."
So you are using customer data and handling it, and if they are EU citizens you would be fowl of GDPR.
I'm no expert on GDPR I know enough to be dangerous I guess but, really think you need to look into this guys..?
BorisPLUS
Verified purchaser
This answer doesn't convince me.
cummings4409Verified purchaser
this
nl8I appreciate your open and honest response unfortunately it proofs what I thought.
Without any disrespect I doubt you technically implemented measures to comply with something you obviously did not understand well enough.
However, changing your reference section to “customers automating their messaging communications” rather referring to them as your own customers (as you did until yesterday) feels suspicious to me - at least it does not build trust.
h4ppyI think that GDPR and cookie consent is based on the location of the USER, not the COMPANY.
Hi, could we get an update on the GDPR aspect please?
FlexSumoPLUSThey do NOT provide a Data Processor Agreement. So this offer is not valid for any companies in EU, nor any company that does business with Europeans. They do only provide DPA to Enterprise users.
A shame really.
@AppSumo
I kindly ask you to do your Due Diligence before sending out offers like this.
Companies that do NOT provide a Data processor Agreement should not be allowed to add a deal here on AppSumo.
Please add this to your checklist when you are finding new deals. (Do they provide a DPA if they are handling the Sumolings' clients personal information? Yes= We can make a deal. No = We can not make a deal.)
In their temporary defence I have emailed them significantly on this and I have explained areas they need to look at and where to get help on GDPR compliance, I understand they have a team member dedicated to this.
Whether they decide to do anything regarding this I can't say, but I am hopeful they will. It would be rather shortsighted not to, given the US is likely to move in a similar direction to the EU at some point.
But in all other respects your post is correct and I agree with your conclusions and observations, I concur that Appsumo could do more in especially of late in securing certain de minimus levels of service and expectations from deals. But in all things caveat emptor as they are under no obligation to as GDPR etc lies with the buyer ensuring it is compliant etc. ! :)
SumoLeePLUSCould you please explain to us how Rocketbots handles unsubscribes in a broadcast? Do we have to build an unsubscribe workflow/survey for each one, or is there a way for recipients of a blast to opt out easily? People are very protective of their chat accounts. They do not like feeling they are being spammed. thx
Hey everyone 👋
We are preparing a report with the details of our GDPR compliance status, please hold on ☺️
P.S. Thanks to the great people that have been contacting us on private channels with suggestions and bits of advice.
Hi, can we have an update on this as I can neither use this or add to it and will have to refund if this is not going to be addressed as a priority.
I appreciate this doesn't bother those unless you are in or deal with EU clients but that's a large part of the 'free' world you would be alienating even so.
If you are considering GDPR based on a feature request, i doubt it is something people will request, it is something that should just 'be', from the outset, as it is not it should be a core update before any others. As it hasn't happened yet nor have you updated, I am beginning to feel this is something you'd rather not be bothered with..? I trust I am wrong, or I have invested goodwill into this to no avail.
WebWingmen.comPLUSI have been waiting for GDPR compliance for this deal. It's running out in just over 3 hours. I was prepared to stack at least five codes, but I won't. This tool sounds perfect, but I am in the EU. I work with EU users as well. Therefore I can't.
@AppSumo, please make clear statements about GDPR support in your tools.