Following on from DV’s post below and others on GDPR:\u000a\u000aHi Gerardo, \u000aI have posted previously on GDPR following another Sumo’s raising it, but it was ignored.\u000aI have spent two hours reading through and I am sorry to say you are not GDPR compliant. Which is a real shame this is a fine app and I would love to use it.\u000a\u000aAs a model of a great GDPR policy and a site operating similarly in tracking and using customer data please look at HotJar https://www.hotjar.com/legal for their GDPR and Opt\u002Dout policy.\u000a\u000aI feel you are trying to obfuscate on GDPR which I don’t understand why would you feel the need to do so. \u000a\u000aCan we please have a frank and open discussion on how you are GDPR compliant, compliant with EU data law, if you don’t intend to be please state as much. If you do please indicate when you will be.\u000a\u000aMany thanks, I really hope this can be cleared up :)

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Following on from DV’s post below and others on GDPR:\u000a\u000aHi Gerardo, \u000aI have posted previously on GDPR following another Sumo’s raising it, but it was ignored.\u000aI have spent two hours reading through and I am sorry to say you are not GDPR compliant. Which is a real shame this is a fine app and I would love to use it.\u000a\u000aAs a model of a great GDPR policy and a site operating similarly in tracking and using customer data please look at HotJar https://www.hotjar.com/legal for their GDPR and Opt\u002Dout policy.\u000a\u000aI feel you are trying to obfuscate on GDPR which I don’t understand why would you feel the need to do so. \u000a\u000aCan we please have a frank and open discussion on how you are GDPR  compliant, compliant with EU data law, if you don’t intend to be please state as much. If you do please indicate when you will be.\u000a\u000aMany thanks, I really hope this can be cleared up :)

Jerry_S · Answer

Hello 👋\u000a\u000aThanks for taking the time to look into this! We will have a look at Hotjar\u0027s GDPR policy you suggested as a guideline.\u000a\u000aIn May 2018 when the GPDR came into effect we updated our privacy policy and modus operandi to meet the requirements (as far as we could understand from them without hiring external consultants).\u000a\u000aIf you would like to understand any specifics on how we create, store, and dispose of data, I will be happy to guide you through the process.\u000a\u000aAnd if you feel that could improve any area, I would appreciate your feedback and suggestions.\u000a\u000aLooking forward to hearing from you soon!

Disillusionment · Answer

So after numerous Emails and asking several colleagues in the know, this app is not compliant for GDPR and I will unfortunately have to refund it, because  it won\u0027t be anytime soon.

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