Where is support and my Tier 3 purchase?
This is the second time I've tried Rocky AI, and it looks like the second time I will have to return it. I'm not able to access my Tier 3 purchase and support has not responded to my emails.
You can count the negative comments I've written here on half the fingers of one hand (out of A LOT of purchased deals), but my mind is boggled by this lack of responsiveness. Looks like I'll need to return it - again.
Harry_RockyAI
Edited Mar 10, 2025Hi Hans118,
very unfortunate... We waited for your reply to our team, but you did not, so now we can comment this!
First of, you have used an account that was already cancelled before. This use-case does not comply with the auto-activation of new AppSumo license in our system implementation. In general the auto license-creation flow works for those users who do not have yet an account anyway in our system. You could have added simply the license manually in the profile settings of our app, but seems you have been too busy to do this.
Instead you messaged us via our public general info email, which is all cool. We replied within 1-hour on that email and gave you instructions! The day after you wrote this comment, we then sent you another time, on 5 different channels, an email to share again the instructions, even showing you proof that we reacted within one hour. You then messaged a day later that you do not care anymore.
So despite understanding that you have been stressed that day, giving us an review telling the world, that we do not react and do not give support, is simply wrong, misleading and not deserved.
However, please reach out to us via email, the in-app support system or directly at hello@rocky.ai or book a service and consulting meeting with us via our website, that is free of charges to all our partners, so that we can give you close guidance.