Q: No one responding
Hello,
i have purchased the role.so on 16-Sept-2024 and my team is trying to connect with yours. once they reschedule and then absolutely no response. We want to understand some configuration and integration details.
With this kind of post sale service, i dont think we can use or recommand this system to anyone.
Is someone listening here?
Adrian_Role.so
Oct 16, 2024A: Hi,
I'm sorry to hear that your queries haven't been resolved to your satisfaction.
I am aiming to reply to every email in 24 hours or less, so this comes as a surprise to me, especially cause I'm also monitoring any correspondence that might land in the spam folder.
Please feel free to email me on hello@role.so (please include you AppSumo username as well) and I will look into your enquiry.
Thanks,
Adrian
solutions2
Verified purchaser
Hello Adrian, there are multiple followups done by team. 24-Sept, 30-Sept, 01-Oct and last on 14-Oct. Not sure if i can share screenshot here. nevertheless, the person trying to reach out is Archie Bhatt. Request you to kindly respond.
Hi Archie,
I've replied to Divyangi to your latest queries (she was CC-ed into the emails), you might want to check with her perhaps. Last email from her was on 14 Oct 2024, 13:49 and I replied on
14 Oct 2024, 19:06 - however there was no reply from either of you since then.
Thanks,
Adrian