Q: Is this deal still live? No more Customer Support?
This is an INCREDIBLE product with some MAJOR issues. One of them being, there is no real support. Yesterday (3-5-25) I was trying to figure out why the website wouldn't publish. AT THAT TIME, there WAS a button on their bottom menu. That led to a Bot9 (this is another product they created). So, at no point, was a human ever involved. I am cool with that...but...it is now 6:29 pm...more than 24 hours later...and nothing. Also note that I said there WAS a button to contact support...or at least a bot that was "supposed" contact a real human. The email came from BOT9...that's weird bro. I knew, most ppl won't...
I am this close to leaving a 2-STAR Review. It is one thing to have almost no documentation on your product, no roadmap (typically a HUGE red flag)...but this support...or lack thereof makes me think they are closing their doors.
Suumit_Rollout
Mar 7, 2025A: I understand your frustration and I sincerely apologize for the lack of support you've experienced. I know it's incredibly frustrating when a website builder doesn't publish correctly, and it's even worse when you can't get timely help. I want to assure you that we're not closing our doors, and we're actively working to improve our support system.
I'm very sorry to hear that you had a negative experience with our support bot. We are aware that our support system needs improvement, and we are working hard to make it better.
Could you please share your email ID with me? I'd like to investigate what happened with your publish issue and ensure it's resolved as quickly as possible. Also, I'd like to pass your feedback on to our product team so we can improve our support process and documentation.
DigitalCowboySDPLUSSummit... Your product is INCREDIBLE. I rarely write reviews but when I do they are only due the best products I've purchased. You have the Thing.
jmoore@repupgrade.com. Don't really like leaving that here but I do not know another way to share it
SSL certificates keep failing. Or it publishes then... Well it unpublishes somehow and the SSL fails again.
Agence-SEOPLUS
Verified purchaser
You can write at contact@rollout.site ;-)