Q: Please reply
I purchased Tier 2, but I can't sign_in.
I sent an email to support@roundups.ai but have not received a response after 2 days.
Please advise.
Josh_Roundups
Edited Apr 4, 2025A: We respond to everything within 24 hours. Who are you? We can look it up. If you email support@roundups.ai right now with your license key (don't provide that here) and the email you used to activate the product we can get you in no problem.
ko12
Verified purchaser
I sent you an email two days ago about this time. It includes my license key and the email address I used to activate the product. name Kunihiko
Sincerely apologize for that! We've had literally hundreds of activations this week. I searched our CRM and I don't see "Kunihiko" in it. Feel free to resend your email right now. I''ll be on standby waiting for it. You can also CC support@appsumo.com if you want!
Verified purchaser
I apologize for the delay in replying due to work.
Please check the email I just resent.
Subject “[Kunihiko] I will resend the email. ”Roundups License Tier 2“ at AppSumo”
support@appsumo.com has been added to CC.
No problem. We've solved this for you through email. Thank you for your patience.