Can you please explain why all questions went unanswered for 3 weeks straight, and only today you started to answer questions again right before you deal ends? I\u0027ve just purchased your top Tier, but I\u0027m a bit worried that you might decide to go 3 weeks straight again without replying to customers. So I\u0027d really like to know exactly why this happened, as I\u0027m not certain I\u0027ll keep this if I\u0027m risking buying something that\u0027s being abandoned. Thanks!

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mkarim · Answer

No answer from support when reaching out to them on the live chat.

Rishab_Ruttl · Answer

Hi Sumoglobin,\u000a\u000aWhile we certainly believe that we were inefficient in responding to AppSumo queries, you can be rest assured that we\u0027re totally active \u0026 will try our best to respond to our users\u0027 queries/concerns within 24 working hours.

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