I was looking for a feedback tool for some websites I am building. This looked like it ticketed the boxes but doesn't make the cut.

Pros
- UI is great, best in it's class
- Easy to use
- Ability for clients to edit live text is great

Cons
- Live Website Review, my site did not load correctly with elements all over the place.
- Static Website screenshot did also not display correctly (works fine in normal browser).
- Reached out to support, no answer in almost a week, tried 2 support channels.
- Clients unable to review on a mobile - Many clients are on the go and a simple mobile website with comment feature is a must. Even if the full edit/multi-screen size is restricted to desktop.
- Poor limits, 10 projects is small and upgrades are quite a big jump in price.
- Collaborators shouldn't need to register, just let them enter email address and name for quick login, far too complex for people who are not creating projects. (I understand guest sharing but nice to have more features).

Really wanted to like this app, but will be refunding and going else where. The lack of support is a deal breaker.